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SUMMARY

Credit card details sold through third party support call center
Records	200
Record Types	CCN
Breach Type	Fraud Se
Data Family	Unknown
Source	Unknown
Organization	Symantec Corporation
Other Affected/Involved Organizations	e4e Inc.
Lawsuit?	NO/UNKNOWN
Data Recovered?	NO/UNKNOWN
Arrest?	NO/UNKNOWN
Submitted By:	altonius

Date	Event
None. Add Data	Incident Occurred
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None. Add Data	Incident Discovered By Organization
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2009-03-24	Organization Reports Incident
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2009-03-25	Organization Mails Notifications
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None. Add Data	Records Recovered
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None. Add Data	Lawsuit Filed
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None. Add Data	Arrest Made
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records	date	organizations
300	2008-12-05	Services for the UnderServed Inc
380	2010-12-30	EVG Quality Gas
299	2011-01-12	Experian, Iowa Telecommunications Services

Address: India
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No known costs for this incident.

Ponemon Institute Direct Costs Estimate ¹

$12,000.00

Note that these estimates are based on the Ponemon Institute's 2009 direct costs figures from their 2009 Annual Study: Cost of a Data Breach. We multiply $60.00 by the number of records to obtain this figure. Keep in mind that depending on the breach, the direct costs are not always suffered by the breached organizations. In the case of credit card number breaches, the direct costs can often be suffered by banks and card issuers. Also note that this is only an estimate.

add details to this primary source Description
New Hampshire Breach Notification : Symantec is notifying New Hampshire that although there may not have been a breach, they are sending a notice to New Hampshire residents relating to potential credit card data leakage in India. 200 total affected
Filename	Source	Researcher	Incident IDs
symantec.pdf	New Hampshire Consumer Protection & Antitrust Bureau	kirniki	<a href='/incidents/show/2148'>2148</a>
Records	File Date	Uploaded	Updated
1	2009-03-24	2009-03-30	25 Jun 21:36
Excerpt
l A “ Marhhg, 2009 i y ' l p all ‘ —- A 1 Attorneyl`General Kelly A. Ayotte p New Hampshire Department ofJustice 33 Qapitol Street Q 1, ConcordipNH 03301 L Dear Attorney General Ayotte: l l ;...

add details to this primary source Description
Maine Data Breach Notification : Media outlet from the UK sucessfully purchased credit card information from outsourced call center of Symantec in India, notice has been sent to 2 Maine residents out of caution.
Filename	Source	Researcher	Incident IDs
20090324_symantec_ME.pdf	Maine Attorney General	d2d	<a href='/incidents/show/2148'>2148</a>
Records	File Date	Uploaded	Updated
2	2009-03-24	2009-05-06	05 Aug 11:18
Excerpt
symantec,. March 24, 2309 ¤I%7i$:}ii£éffQ ?’{~i€}Ti·iCi!“Ii3?~§ DE\:'i<§i §§ i :: Atterrzey General Janet T. Mills “ “" C E 'V L C} Maine Attorney General E s . . . . °aAR f Ccmsumazr Pretecuon D...

add details to this primary source Description
Massachusetts Data Breach Notification : Media outlet from the UK sucessfully purchased credit card information from outsourced call center of Symantec in India, notice has been sent to 3 MA residents out of caution.
Filename	Source	Researcher	Incident IDs
20090324-symanatec-MA.pdf	Massachusetts Attorney General	d2d	<a href='/incidents/show/2148'>2148</a>
Records	File Date	Uploaded	Updated
3	2009-03-24	2010-04-27	12 Aug 23:44
Excerpt
s syiriantocz. Maron 24, ZGGQ A g Attorney Génoroi Moriba Coakioy ‘ _` _ O&ioo of tho Atéomoy Gcncml _ Ono Ashburton Piano ’ A Boston, MA 02108 _ Dont AHOm&Y)G€H€I&i iCo$1cy: ’ _ n A I i asn vvjri...