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SUMMARY

About 9300 customers' debit card information stolen from the database of an unnamed national retailer
Records 9,300
Record Types CCN
Breach Type Hack
Data Family Electronic
Source Outside
Organization Unknown Organization
Other Affected/Involved Organizations Frost Bank
Lawsuit? NO/UNKNOWN
Data Recovered? NO/UNKNOWN
Arrest? NO/UNKNOWN
Submitted By: Anonymous

TIMELINE

DateEvent
None. Add Data Incident Occurred
None. Add Data Incident Discovered By Organization
2006-05-19 Organization Reports Incident
None. Add Data Organization Mails Notifications
None. Add Data Records Recovered
None. Add Data Lawsuit Filed
None. Add Data Arrest Made

SIMILAR INCIDENTS

recordsdateorganizations
15,700 2000-11-14 Western Union
15,000 2005-04-12 Eastern National, National Park Service
14,277 2006-04-28 U.S. Department of Defense, Tricare Management Activity

MAP OF INCIDENT LOCATION

Address: USA
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REFERENCES

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ATTACHMENTS

COSTS SUMMARY

Known Actual Costs

No known costs for this incident.

Estimated Costs

Ponemon Institute Direct Costs Estimate 1 $558,000.00
  1. Note that these estimates are based on the Ponemon Institute's 2009 direct costs figures from their 2009 Annual Study: Cost of a Data Breach. We multiply $60.00 by the number of records to obtain this figure. Keep in mind that depending on the breach, the direct costs are not always suffered by the breached organizations. In the case of credit card number breaches, the direct costs can often be suffered by banks and card issuers. Also note that this is only an estimate.

COMMENTS

by d2d [Data Loss Maven] on 2009-01-12 (about 3 years ago)

We're told that Frost bank isn't the only bank involved in this. Unfortunately, we have no further details. If anyone has any additional information, please feel free to contact us.

by d2d [Data Loss Maven] on 2009-01-14 (about 3 years ago)

An anonymous commenter says: "You do not need to single out Frost Bank in this incident. It was not Frost that was hacked, but its was an unaffiliated third party. The average consumer or business person will only see the name Frost and the work "hack" and assume it was the company's system that was compromised. Action Needed: Remove "Frost" from the reference here as Frost's internal systems nor its direct providers were involved in this. If you do not remove the name then you must add the names of all of the other financial institutions who had customers in the retailer incident. See your own reference material to understand this was not a Frost issue: "The information system breach compromised credit card accounts with banks across the nation,..." If you do not know the name of the party breached then you should say "unknown"."

by jkouns [Senior Researcher] on 2010-03-12 (almost 2 years ago)

An anonymous commenter says: "This issue had nothing to do with FROST BANK. Please remove any reference to FROST BANK as it is creating undue concern and is erroneous and inappropriate. The incident described here was strictly related to a Master Card merchant and not FROST."

by jericho [Senior Investigator] on 2010-04-07 (almost 2 years ago)

This incident was originally listed as 100 affected, but has been updated. According to the 'SA Business' article, 9300 records were stolen and only 100 were confirmed as 'abused'.

Frost Bank has been updated as an 'affected organization' and 'unknown' is listed as the primary now.

by Anonymous on 2010-08-07 (over 1 year ago)

Is this current? I know 6 Frost customers including myself that had their debit info hacked and used this week. Bank says it is not unusual. I think for 1 person to know 6 different families is not normal.

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