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SUMMARY

Former customer service agent skimmed and misused 350 customers' credit card numbers.
Records	350
Record Types	CCN NAA
Breach Type	Fraud Se
Data Family	Electronic
Source	Inside - Malicious
Organization	American Airlines
Other Affected/Involved Organizations	None
Lawsuit?	NO/UNKNOWN
Data Recovered?	NO/UNKNOWN
Arrest?	YES
Submitted By:	Dissent

Date	Event
2007-12-01	Incident Occurred
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None. Add Data	Incident Discovered By Organization
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2011-02-16	Organization Reports Incident
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None. Add Data	Organization Mails Notifications
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None. Add Data	Records Recovered
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None. Add Data	Lawsuit Filed
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None. Add Data	Arrest Made
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records	date	organizations
750	2005-05-12	Westborough Bank
1,000	2005-06-30	Infinity eSearch, India Call Center
1,000	2006-04-13	Fifth Third Bank
498	2007-08-07	Electronic Data Systems (EDS)

Address: San Jose, CA, USA
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No known costs for this incident.

Ponemon Institute Direct Costs Estimate ¹

$21,000.00

Note that these estimates are based on the Ponemon Institute's 2009 direct costs figures from their 2009 Annual Study: Cost of a Data Breach. We multiply $60.00 by the number of records to obtain this figure. Keep in mind that depending on the breach, the direct costs are not always suffered by the breached organizations. In the case of credit card number breaches, the direct costs can often be suffered by banks and card issuers. Also note that this is only an estimate.